PELHAM, N.Y. Richards Passport owner Michelle Pactor knew that Cyber Monday would arrive but a business boost during the weekend offset her potential losses during the online shopping bonanza.
Pactor, who has owned the toy and gift shop for 25 years, adopted a policy of acceptance with regard to Cyber Monday and knows that at least some of her customers would spend their day at home looking for deals on their computers.
We just have to deal with it, Pactor said. I cannot stop them.
But Pactor received an unexpected boost on Saturday thanks to American Express. The company sponsored Small Business Saturday during the weekend and offered incentives for cardholders to support their local businesses.
Pactor saw a line of customers outside her shop on Wolfs Lane on Saturday and imagined the worst-case scenario.
I said, something is wrong with the store, Pactor said.
Some customers, she said, actually went back home just to sign up for American Express and then returned to buy their items. One customer brought eight American Express cards to use at the store.
So the Small Business Saturday boost eased the sting of the potential losses caused by Cyber Monday. Pactor added that Mondays are usually slow business days under normal circumstances and that some people wait until the last minute to buy their Christmas gifts.
Pactor said many local customers support her and her store on other days.
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